Frequently Asked Questions
Everything you need to know about shopping with Keane.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Keane accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to assist you.